PART I – RETURN & REFUND POLICY
We want you to be satisfied with your purchase. Please review the return policy below to understand how returns are handled.

Eligibility for Returns

• Items may be returned within 7–14 days of delivery

• Products must be unused, unaltered, and in original condition and packaging

• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items
The following items are not eligible for return:

• Custom-cut or custom-sized canvases

• Clearance or sale items

• Opened or used paints, gesso, mediums, or other consumable art supplies

• Items damaged due to misuse or improper handling

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the item and original packaging

We will assess the issue and arrange a replacement or refund where applicable.

Return Process

1. Contact us to request a return

2. Once approved, return instructions will be provided

3. Items returned without prior approval may not be accepted

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• Original shipping fees are non-refundable

Refunds

• Approved refunds are processed after the returned item is inspected

• Refunds are issued to the original payment method

• Processing may take 5–10 business days, depending on your payment provider

PART II – ATENEA PAYMENT AND FREIGHT POLICY (B2B)
This Payment and Freight Policy applies to all B2B purchase orders placed with ATENEA.

TENEA operates from its distribution center located at: 4743 Singleton Station Rd., Louisville, TN 37777
Shipping destinations include the Continental United States, Alaska, and Hawaii.

1. Order Minimums

• Minimum Order: $100.00 NET per purchase order

• FFA Minimum Order: $650.00 NET per purchase order

• Small Order Fee: Orders below minimum NET are subject to a $10.00 non-deductible fee

2. Payment Terms

New Accounts

• All orders billed to a credit card until credit application approval

• No cash or anticipation discounts on credit card payments

Open Term Accounts

• Standard payment terms: Net 30 days

Credit Card Policy

• All major credit cards accepted

• Payments made by credit card after time of purchase incur a 3% surcharge

• No surcharge for credit card payments made at time of order

Late Charges

• 1.5% per month on past-due balances

• Assessed on the first business day of each month

Customers must maintain current account status to ship under open terms, take discounts, or deduct freight allowances.

3. Freight Allowance Structure

Continental United States (48 States)

• Freight allowance: 5.5% of net order amount or actual freight charges (whichever is less)

• Applies to orders meeting the FFA minimum

• Shipping method selected by ATENEA unless otherwise specified

Alaska & Hawaii

• Freight allowance: 6.5% of net order amount or actual freight charges (whichever is less)

• Applies to orders meeting the FFA minimum

4. Freight Terms & Conditions

• Freight charged at actual carrier rates and added to invoice

• Freight allowance deducted only if payment is received within agreed terms

Additional charges may apply, including but not limited to:

• Expedited or air freight

• Residential delivery

• Liftgate or inside delivery

• Limited access or address correction fees

• Redelivery, storage, or detention fees

5. LTL Shipments

• Freight allowance capped at 5.5% or actual freight cost (whichever is less)

• Dock-to-dock delivery only

• Additional services billed at actual cost

6. Shipping & Processing

• Processing Time: 1–2 business days from PO receipt

Estimated Transit Times

• Continental US: 2–7 business days

• Alaska: 5–12 business days

• Hawaii: 7–15 business days

ATENEA reserves the right to select the most efficient carrier unless otherwise requested.

7. Freight Allowance Eligibility
Freight allowances apply only if:

• Minimum order requirements are met

• Payment is received within agreed terms

• Shipment qualifies for standard ground delivery

• Account status is current

8. Packaging & Labeling
All shipments are packaged according to carrier and industry standards. Drop-ship orders will include proper labeling, documentation, and compliance with hazardous material requirements where applicable.

9. Tracking & Documentation
Tracking information is provided for all shipments and transmitted upon dispatch.

10. Damages & Claims

• Carrier is responsible for transit damage

• Visible damage must be noted at delivery

• Concealed damage or shortages must be reported within 5 business days

• Original packaging must be retained

ATENEA will assist with claims but is not liable for carrier-related damages.

11. Refused or Returned Shipments
Refused or returned shipments are subject to:

• Original freight charges

• Return freight charges

• 25% restocking fee

• Any additional carrier fees incurred

12. Order Accuracy
Customers are responsible for:

• Accurate delivery addresses

• Clear shipping instructions

• Timely address updates

Carrier address correction fees will be billed to the customer.

13. Force Majeure
ATENEA is not liable for delays caused by events beyond our control, including weather, labor disputes, carrier delays, or transportation disruptions.

14. Policy Updates
This policy may be updated periodically. Material changes will be communicated with 30 days’ notice where applicable.

15. B2B Contact Information
For freight, billing, or shipping inquiries:
Dante De Lucia
Email: dante@ateneacanvas.com
Direct: 786-400-9381
ATENEA Distribution Center
4743 Singleton Station Rd.
Louisville, TN 37777
Customer Service Hours: Monday–Friday, 8:00 AM – 4:00 PM EST