PART I – RETURN & REFUND POLICY
We want you to be satisfied with your purchase. Please review the return policy below to understand how returns are handled.

Eligibility for Returns

• Items may be returned within 7–14 days of delivery

• Products must be unused, unaltered, and in original condition and packaging

• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items
The following items are not eligible for return:

• Custom-cut or custom-sized canvases

• Clearance or sale items

• Opened or used paints, gesso, mediums, or other consumable art supplies

• Items damaged due to misuse or improper handling

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the item and original packaging

We will assess the issue and arrange a replacement or refund where applicable.

Return Process

1. Contact us to request a return

2. Once approved, return instructions will be provided

3. Items returned without prior approval may not be accepted

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• Original shipping fees are non-refundable

Refunds

• Approved refunds are processed after the returned item is inspected

• Refunds are issued to the original payment method

• Processing may take 5–10 business days, depending on your payment provider

PART II – ATENEA PAYMENT AND FREIGHT POLICY (B2B)
 
This Payment and Freight Policy applies to all business-to-business (B2B) purchase orders placed with ATENEA.
 
1. ORDER MINIMUMS
 
• Minimum Order: 1 carton
• Minimum Purchase Order: $100.00 Net
• Orders from $0.00–$250.00 Net are subject to a $15.00 processing fee
• Free Freight Allowance (FFA) eligibility begins at $650.00 Net

2. PAYMENT TERMS

New Accounts
• All initial orders require payment by credit card until credit approval is granted.
• Approved accounts may qualify for Net 30 payment terms.

Credit Card Payments
• All major credit cards are accepted.
• Credit card payments made after invoicing are subject to a 3.0% processing fee.
• Credit card payments made at the time of order are not subject to a surcharge.

Late Payments
• Past-due balances are subject to a finance charge of 1.5% per month.
• Charges are assessed on the first business day of each month.
• Accounts must remain current to receive freight allowances and open-account privileges.

3. FREIGHT ALLOWANCE PROGRAM
Continental United States
Orders between $650.00 and $999.99 Net:
• ATENEA will provide a freight allowance equal to 6% of actual freight cost.
Free Freight Eligibility
Orders qualify for free freight based on destination distance from Louisville, Tennessee:
• 0–500 miles: $1,000.00 Net minimum
• 501–1,000 miles: $1,500.00 Net minimum
• Over 1,000 miles: $2,000.00 Net minimum
Alaska, Hawaii & Puerto Rico
• Freight programs are calculated using designated port locations.
• Freight allowances are subject to carrier rates and destination requirements.


4. SHIPPING TERMS
• FOB Louisville, Tennessee 37777.
• ATENEA will select the most cost-effective carrier unless otherwise requested.
• Freight charges are billed at actual carrier rates when freight allowance requirements are not met.
• Additional charges requested by the customer will be billed at cost.
Examples include:

• Expedited shipping

• Air freight

• Residential delivery

• Liftgate service

• Inside delivery

• Limited access locations

• Address correction fees

• Redelivery or storage charges

5. ORDER PROCESSING & DELIVERY
• Standard processing time: Up to 2 weeks from receipt of purchase order.
• Tracking information will be provided once the shipment has been dispatched.
• Backorders may be shipped automatically unless otherwise instructed.

6. DAMAGES & CLAIMS
• Inspect all shipments upon delivery.
• Visible damage must be noted with the carrier at the time of receipt.
• Concealed damage or shortages must be reported within 5 business days.
• Original packaging must be retained for claim processing.
• ATENEA will assist customers with carrier claims but is not responsible for carrier-caused damage.

7. REFUSED OR RETURNED SHIPMENTS
Refused or returned shipments may be subject to:
• Original outbound freight charges
• Return freight charges
• 25% restocking fee
• Any additional carrier fees incurred

8. CUSTOMER RESPONSIBILITIES
Customers are responsible for:

• Providing accurate shipping addresses

• Providing complete delivery instructions

• Promptly notifying ATENEA of address changes

• Carrier address correction fees will be billed to the customer.

9. FORCE MAJEURE
ATENEA shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including weather events, transportation interruptions, labor disputes, carrier delays, acts of government, or other force majeure events.

10. POLICY CHANGES
ATENEA reserves the right to modify this policy at any time. Updated terms will be published and become effective upon notice to customers.

This policy may be updated periodically. Material changes will be communicated with 30 days’ notice where applicable.

B2B Contact Information
For freight, billing, or shipping inquiries:
Dante De Lucia
Email: dante@ateneacanvas.com
Direct: 786-400-9381
ATENEA Distribution Center
4743 Singleton Station Rd.
Louisville, TN 37777
Customer Service Hours: Monday–Friday, 8:00 AM – 4:00 PM EST